While we assure the quality of our products, if a manufacturing defect does occur, we offer replacements and will endeavor to resolve the issue promptly. The resolution, including refunds for the product cost and/or shipping, is determined by warranty guidelines and is at the discretion of Neonrush.
To start a return/replacement/refund request contact us at theneonrush24@gmail.com
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.