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Shipping Policy

At Neonrush, we ship our products to customers located in the United States. Please note that applicable taxes will be charged accordingly. More than 98% of our orders are delivered within 6-9 days from the date of order.

Delivery Timeline:

Express Shipping – The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-6 business days for standard orders, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign). Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly. Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.

Delayed Delivery Clause:

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same. In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Exceptions:

  1. If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
  2. If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
  3. The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
  4. There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
  5. If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location

Can I modify the shipping address after the order is placed?

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, Neonrush bears no responsibility for any consequences that may occur.

Damaged during Transit

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email. If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to theneonrush24@gmail.com with all of the following:
  • A clear photo of the damage to the sign,
  • An unboxing video
  • Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
  • and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller's obligations.

Missing or Damaged Items Complaints

To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.

Lost, Stolen & Missing Signs/Package

Neonrush takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement,  Neonrush will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.
If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged Neonrush offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Reshipment Clause for Unreceived Packages:

In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, Neonrush reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.

In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at theneonrush24@gmail.com.